HTE 310 - Customer Service Operations

Description:
Customer service is essential to an organization’s sustainability. This business-oriented course focuses on operational customer service provision including consumer interactions and expectations and leadership. The course provides elements of customer service and explains management’s role.

Credits: (4)

Learner Outcomes:
Upon successful completion of this course, the student will be able to:

Demonstrate effective face-to-face customer service interactions.
Identify payment options.
Compose POS and PMS best practices and strategies.
Demonstrate effective teamwork and collaboration skills.
Recognize body language in customer service settings.

Learner Outcomes Approval Date:
1/22/21

Anticipated Course Offering Terms and Locations: