IT 378 - IT Service Management

Description:
The focus of this class will be on IT service support and delivery. Additional topics such as the management of IT infrastructure, cybersecurity, enterprise architecture, and software assets are also covered.

Prerequisites:
Prerequisite: ADMG 374.

Credits: (4)

Learner Outcomes:
Upon successful completion of this course, the student will be able to:

Identify the metrics necessary to manage the deployment of an organization’s technology assets.
Identify the processes for managing the services provided by an IT department.
Evaluate change management requirements of regulations for IT compliance.
Develop service level requirements and agreements to measure and assess supplier performance.
Align IT infrastructure and service delivery activities to an organizations’ core processes.

Learner Outcomes Approval Date:
1/22/21

Anticipated Course Offering Terms and Locations:
Fall Locations: Online Winter Locations: Online Spring Locations: Online Summer Locations: Online