HTE 310 - Customer Service Operations

Description:
Introduction to food and beverage operations in a variety of service outlets. Students will earn state-mandated certifications for food and beverage establishments while learning career pathways, supply chains, cost controls, upselling, and front-of-house operations.

Credits: (4)

Learner Outcomes:
Upon successful completion of this course, the student will be able to:

Demonstrate effective face-to-face customer service interactions.
Identify payment options.
Compose POS and PMS best practices and strategies.
Demonstrate effective teamwork and collaboration skills.
Recognize body language in customer service settings.

Learner Outcomes Approval Date:
5/7/19

Anticipated Course Offering Terms and Locations: