Jul 17, 2024  
2020-2021 Undergraduate Catalog 
2020-2021 Undergraduate Catalog [ARCHIVED CATALOG]

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HTE 310 - Customer Service Operations

Introduction to food and beverage operations in a variety of service outlets. Students will earn state-mandated certifications for food and beverage establishments while learning career pathways, supply chains, cost controls, upselling, and front-of-house operations.

Credits: (4)

Learner Outcomes:
Upon successful completion of this course, the student will be able to:

  • Demonstrate effective face-to-face customer service interactions.
  • Identify payment options.
  • Compose POS and PMS best practices and strategies.
  • Demonstrate effective teamwork and collaboration skills.
  • Recognize body language in customer service settings.

Learner Outcomes Approval Date:

Anticipated Course Offering Terms and Locations:

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