Mar 28, 2024  
2020-2021 Undergraduate Catalog 
    
2020-2021 Undergraduate Catalog [ARCHIVED CATALOG]

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HTE 303 - Hospitality Leadership


Description:
This course will communicate concepts that make up effective management leadership and management. Students will examine theoretical conceptualizations and established best practices in hospitality leadership (employee empowerment, setting expectations, benchmarking successes, globalization, and cross-cultural communication). Learning will focus on critical thinking, self-critique, roleplay, and negotiation of complex situations.

Credits: (4)

Learner Outcomes:
Upon successful completion of this course, the student will be able to:

  • Construct effective strategic plans for the hospitality industry; including personal and organizational mission, vision, and value statements.
  • Apply management theories seminal to hospitality customer service situationally.
  • Evaluate the role of effective hospitality management in customer service settings.
  • Effectively communicate, verbally and in writing, in internal and external hospitality customer service situations.
  • Interpret processes and outcomes of management and leadership styles within the hospitality industry.
  • Assess the impact of hospitality customer service on organizational successes.

Learner Outcomes Approval Date:
4/19/2019

Anticipated Course Offering Terms and Locations:



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