RTE 272 - Lodging Operations I

Description:
Examines the rooms division and front office functions critical to hotel operations. Includes the guest cycle, personnel supervision, sales techniques in the reservation process, and hotel organization and operation. Formerly RT 373F, students may not receive credit for both. Formerly RT 272, students may not receive credit for both.

Credits: (3)

Learner Outcomes:
Upon successful completion of this course, the student will be able to:

Explain the organization of the lodging industry and foundations of lodging operations.
Identify the ownership and management of lodging properties including Real Estate Investment Trusts (REIT),management companies, brands, and independent ownership.
Explain the Global Distribution System (ODS) including Social Media and Online Travel Agents used in the lodging industry.
Describe the operation of the Property Management System including the interaction of the reservations, registration and in house accounting systems.
Describe the processes involved in the foundations of lodging accounting (forecasting, revenue management, approving credit, posting to accounts and night audit).